Refund policy
Crochet 60-day satisfaction guarantee
Our handmade crochet ornaments and Crochet Mix & Match Packs (Pack 6 and Pack 8) are covered by a 60-day satisfaction guarantee, including sale items and made-to-order mix & match packs. If you are not satisfied for any reason, contact cs@littleyarnlings.com within 60 days of receiving your items, with your order number or proof of purchase, to request a return and a full refund of the product price.
We will provide return instructions and a return shipping label, and cover the return shipping cost. Please contact us before sending anything back. No reason for your dissatisfaction is required. Return the crochet items following our instructions; the unused, tags and original-packaging requirements below do not apply to this crochet satisfaction guarantee.
After we receive and inspect your return, we will notify you and refund the full product price to your original payment method within 10 business days. Original shipping charges are not included in the product-price refund. Your bank or card provider may need additional time to post the refund. Contact us if more than 15 business days have passed since approval.
This crochet guarantee takes precedence over the 30-day window and the sale-item and custom/special-order exclusions below for these crochet products. The existing policy below continues to apply to other products.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at cs@littleyarnlings.com. Please note that returns will need to be sent to the following warehouse address: 248 Chien Thang, Van Quan, Ha Dong, HN 100000, VN
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at cs@littleyarnlings.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cs@littleyarnlings.com.